Agentic AI – systems that can plan, reason and act autonomously – is moving rapidly from experimentation to enterprise scale. But as organisations begin to adopt these technologies, a new report suggests the real challenge is not technical, but human.

Generative AI (GenAI) – artificial intelligence that can produce content – promises many benefits for organisations. But rapid technological change, the urgent need for new processes and skills, plus new ethical and legal risks and challenges make the scaling of GenAI within businesses difficult and uncertain.